Welcome to
Bamboo Connect
Discover a smarter way to deliver great customer experiences with every digital device claim.
At Bamboo Connect, we deliver digital device claims outcomes that are fast, premium and effortless, protecting your reputation at the moment customers judge you most. By combining uncompromising device quality with transparent, secure processes and an end-to-end technology platform, we give you confidence in every claim.
We partner with organisations across banks, insurers, telecoms operators and retailers to support the full digital device claims lifecycle. Our start-of-the-art OptimaAI SaaS platform brings real-time visibility, rapid fulfilment and disciplined use of AI to help manage complexity, control cost and deliver consistently strong customer outcomes at scale.
Quality, sustainability, accountability and a relentless focus on great customer outcomes are built into how we operate and how we partner. By absorbing complexity and reducing risk, we help you deliver results you can stand behind, today and in the future.
Discover a smarter way to deliver great customer experiences with every digital device claim.
About Us
Find out more about our company, from our roots as a specialist distributor to our evolution as an industry-leading digital device claims solutions partner for financial services, telecoms operators and retail. Guided by experienced leadership and strong governance, we’re supported by a people-first culture built on pride, collaboration and purpose.
Digital device lifecycle solutions
We deliver tailored claims lifecycle solutions for banks, insurers, telecoms providers and retailers. From claims fulfilment to trade-in, repair and recycling, our integrated solutions combines technology, logistics and sustainability to drive efficiency, compliance and measurable ESG performance across every digital device journey.
Sustainable digital device lifecycle management
Sustainability and agility is at our core. From circular device recovery and responsible recycling to Europe-based refurbishment and reduced carbon impact, we’re living proof that profitability and environmental responsibility can work hand in hand–delivering measurable cost optimisation, ESG gains for you, your customers and the planet.
Bamboo Family
Bamboo is a workplace built on belonging, pride and opportunity, a diverse family of over 200 people across multiple geographies united by shared values and culture that cares deeply about the customer outcomes. Find out more about how we nurture talent and encourage progression.